Best AI Tools for Video Conferencing in 2026

Why AI-Powered Video Conferencing Matters in 2026

Video conferencing has become the backbone of modern business communication, and AI is rapidly transforming every aspect of the virtual meeting experience. From intelligent meeting summaries and real-time transcription to noise cancellation and automated follow-ups, AI-powered video conferencing tools are eliminating the friction points that have long plagued remote collaboration.

In 2026, the average professional spends over 15 hours per week in virtual meetings, yet studies show that nearly 70% of that time is spent on discussions that could be summarized in minutes. AI meeting tools address this productivity crisis by automatically capturing key decisions, action items, and insights from every conversation, ensuring that nothing falls through the cracks while freeing participants to focus on meaningful engagement rather than frantic note-taking.

The latest generation of AI video conferencing tools goes far beyond basic recording and transcription. These platforms now offer real-time translation, sentiment analysis, speaker coaching, automated scheduling, and intelligent meeting preparation features that fundamentally change how teams collaborate across distances and time zones. Whether you are managing a distributed team, conducting sales calls, or running executive briefings, the right AI video conferencing tool can dramatically improve your meeting productivity and outcomes.

How We Evaluated AI Video Conferencing Tools

We assessed each tool based on criteria that matter most for productive virtual meetings:

• AI Transcription Quality – Accuracy of real-time and post-meeting transcription across accents and languages
• Meeting Intelligence – Ability to extract action items, decisions, and key points automatically
• Noise & Background Management – AI-powered audio enhancement and background noise suppression
• Integration Ecosystem – Compatibility with calendars, project management tools, and CRM platforms
• Search & Knowledge Base – Ability to search across meeting archives for specific topics and discussions
• Privacy & Security – Data handling, encryption, and compliance with privacy regulations
• Pricing & Scalability – Cost-effectiveness for individuals, teams, and enterprise deployments
• User Experience – Ease of setup, meeting join experience, and learning curve

Quick Comparison Table

Tool	Best For	Key Feature	Starting Price	Rating
Zoom AI Companion	All-in-One Meetings	Built-in AI Assistant	$13.33/mo	9.4/10
Microsoft Teams Copilot	Enterprise Collaboration	M365 Copilot Integration	$30/user/mo	9.3/10
Google Meet AI	Google Workspace Users	Gemini AI Features	$12/user/mo	9.1/10
Otter.ai	Meeting Transcription	Real-time AI Notes	Free/$16.99/mo	9.0/10
Fireflies.ai	CRM Integration	Conversation Intelligence	Free/$19/mo	8.9/10
Krisp	Noise Cancellation	AI Audio Enhancement	Free/$12/mo	8.8/10
tl;dv	Meeting Highlights	AI Meeting Recorder	Free/$25/mo	8.7/10
Grain	Sales Teams	Video Highlight Clips	Free/$19/mo	8.5/10
Fellow	Meeting Management	AI Meeting Agendas	Free/$9/mo	8.4/10
Fathom	Free AI Summaries	Unlimited Free Recording	Free/$32/mo	8.3/10

1. Zoom AI Companion

Best All-in-One AI Video Conferencing Platform

Zoom AI Companion represents one of the most comprehensive integrations of artificial intelligence into a video conferencing platform. Available to all paid Zoom users at no additional cost, AI Companion brings a suite of intelligent features directly into the meeting experience, including real-time meeting summaries, smart compose for chat messages, and automated action item extraction.

During meetings, Zoom AI Companion can generate a real-time summary that allows late joiners to quickly catch up on what has been discussed. After the meeting concludes, it produces a comprehensive summary with key discussion points, decisions made, and action items assigned to specific participants. The AI can also draft follow-up emails based on meeting content and suggest next steps for the team.

Beyond meetings, Zoom AI Companion extends across the entire Zoom platform, including Zoom Team Chat, Zoom Phone, and Zoom Whiteboard. In Team Chat, it can summarize long conversation threads and suggest responses. On Zoom Phone, it provides call summaries and voicemail prioritization. This platform-wide AI integration makes Zoom a compelling choice for organizations that want a unified communication solution enhanced by artificial intelligence throughout.

Key Features

• Real-time meeting summaries for late joiners
• Post-meeting summary with action items and decisions
• Smart compose for chat messages and emails
• AI-generated meeting agendas from chat history
• Whiteboard content generation and organization
• Call summaries for Zoom Phone
• Multi-language support for transcription

Pricing

Zoom AI Companion is included at no extra cost with paid Zoom plans starting at $13.33 per month. The Zoom Workplace Pro plan at $13.33/month includes AI Companion, while Business plans at $21.99/month add additional features.

Pros and Cons

Pros: Included free with paid plans, comprehensive platform-wide AI, excellent meeting summaries, strong multi-language support, familiar Zoom interface.

Cons: Requires paid Zoom subscription, AI features still improving in accuracy, limited customization of AI outputs, some features require newer Zoom client versions.

2. Microsoft Teams Copilot

Best for Enterprise Microsoft 365 Environments

Microsoft Teams Copilot brings the power of Microsoft’s Copilot AI directly into the Teams meeting experience, creating a deeply integrated assistant that can participate in meetings, answer questions, and generate actionable insights from conversations. For organizations already invested in the Microsoft 365 ecosystem, Teams Copilot offers the most seamless AI meeting experience available.

During meetings, Teams Copilot can provide real-time summaries, answer questions about what has been discussed, identify areas of agreement and disagreement among participants, and suggest action items. After meetings, it generates comprehensive recaps that can be automatically distributed to participants and stakeholders who could not attend. The AI can also analyze meeting sentiment and highlight topics that may require follow-up discussion.

What makes Teams Copilot particularly powerful for enterprise users is its integration with the broader Microsoft 365 suite. Meeting insights can be automatically connected to related documents in SharePoint, tasks in Planner, and conversations in Teams channels. This contextual awareness means that Copilot can reference relevant documents and previous discussions when providing meeting assistance, creating a truly intelligent collaboration experience.

Key Features

• Real-time meeting transcription and summarization
• In-meeting Q&A about discussion content
• Automatic action item and decision extraction
• Sentiment analysis and engagement insights
• Integration with Microsoft 365 apps
• Intelligent meeting recap distribution
• Meeting preparation with relevant document surfacing

Pricing

Microsoft Teams Copilot requires a Microsoft 365 Copilot license at $30 per user per month, in addition to an existing Microsoft 365 business or enterprise subscription. Volume licensing discounts are available for large organizations.

Pros and Cons

Pros: Deep Microsoft 365 integration, powerful real-time intelligence, excellent enterprise security, contextual awareness across M365 suite, strong transcription accuracy.

Cons: Additional $30/user/month on top of M365, requires Microsoft ecosystem commitment, some features still rolling out, learning curve for maximizing capabilities.

3. Google Meet AI

Best for Google Workspace Organizations

Google Meet has integrated Gemini AI capabilities throughout its video conferencing platform, offering Google Workspace users a suite of AI-powered meeting features that rival Microsoft Teams Copilot. The AI enhancements include automatic meeting notes, real-time translated captions, studio-quality audio and video enhancements, and intelligent attendance tracking.

Google Meet’s take-notes-for-me feature uses Gemini AI to automatically capture meeting notes including key discussion points, action items, and decisions. These notes are saved directly to Google Docs and shared with meeting participants, integrating seamlessly with the Google Workspace workflow. The AI can also generate follow-up emails summarizing meeting outcomes and suggesting next steps.

One standout feature is Google Meet’s real-time translated captions, which can translate spoken content into multiple languages simultaneously, enabling truly multilingual meetings without interpreters. The platform’s studio look and studio sound features use AI to enhance video quality and suppress background noise, ensuring professional presentation even from home offices or other imperfect environments.

Key Features

• Gemini AI-powered meeting notes and summaries
• Real-time translated captions in multiple languages
• AI studio look and studio sound enhancement
• Automatic attendance tracking and engagement metrics
• Integration with Google Docs, Calendar, and Drive
• AI-powered background noise cancellation
• Smart chips for meeting context in Google Docs

Pricing

Google Meet AI features are available with Google Workspace plans starting at $12 per user per month for Business Starter. Advanced AI features including Gemini integration are available on Business Standard ($14/user/month) and higher plans.

Pros and Cons

Pros: Seamless Google Workspace integration, excellent real-time translation, competitive pricing, strong audio/video AI enhancement, intuitive interface.

Cons: Requires Google Workspace subscription, some AI features limited to higher tiers, less extensive AI than Teams Copilot, limited offline capabilities.

4. Otter.ai

Best for Dedicated Meeting Transcription

Otter.ai has established itself as one of the leading AI-powered meeting transcription and note-taking tools, offering real-time transcription with remarkable accuracy across multiple platforms including Zoom, Microsoft Teams, Google Meet, and in-person meetings. The platform’s OtterPilot feature acts as an AI assistant that automatically joins your scheduled meetings, transcribes conversations, captures slides, and generates summaries without requiring any manual intervention.

The platform excels in its speaker identification capabilities, using AI to distinguish between different speakers and attribute statements correctly throughout the transcript. This makes meeting records far more useful for reference, as users can quickly identify who said what. Otter also highlights key points and action items within the transcript, making it easy to find the most important moments from long meetings.

Otter.ai’s chat feature allows users to ask questions about their meeting transcripts using natural language, essentially turning every recorded meeting into a searchable knowledge base. Users can ask questions like “What did the marketing team decide about the Q3 campaign?” and receive contextual answers drawn from relevant meetings.

Key Features

• Real-time AI transcription with high accuracy
• OtterPilot auto-join for scheduled meetings
• Speaker identification and attribution
• AI-generated summaries and action items
• Searchable meeting knowledge base
• Slide capture and integration with transcripts
• Cross-platform compatibility (Zoom, Teams, Meet)

Pricing

Otter.ai offers a free plan with 300 minutes of monthly transcription. The Pro plan costs $16.99 per month with 1,200 minutes, and the Business plan at $30 per user per month includes unlimited minutes and advanced features.

Pros and Cons

Pros: Excellent transcription accuracy, generous free tier, works across all major platforms, powerful search capabilities, great speaker identification.

Cons: Free plan has limited minutes, some accuracy issues with heavy accents, premium pricing for enterprise features, can be intrusive as a meeting bot for some participants.

5. Fireflies.ai

Best for CRM Integration & Sales Intelligence

Fireflies.ai is an AI meeting assistant that specializes in capturing, transcribing, and analyzing meeting conversations with a particular focus on actionable business intelligence. The platform automatically records and transcribes meetings across all major video conferencing platforms and provides AI-generated summaries, action items, and conversation analytics.

Where Fireflies truly stands out is in its deep integration with CRM platforms, project management tools, and business communication applications. Meeting notes and action items can be automatically pushed to Salesforce, HubSpot, Slack, Asana, Trello, and dozens of other tools, ensuring that meeting outcomes translate directly into workflow actions. For sales teams, Fireflies can automatically update CRM records with call notes, sentiment analysis, and deal-relevant information.

The platform’s conversation intelligence features analyze speaking patterns, talk-to-listen ratios, sentiment, and topic coverage across meetings. These analytics provide valuable coaching insights for sales and customer success teams, helping managers identify training opportunities and best practices from successful conversations.

Key Features

• AI transcription across all major meeting platforms
• Deep CRM integration (Salesforce, HubSpot)
• Conversation intelligence and analytics
• Automated action item and task creation
• Topic tracking and keyword alerts
• Team collaboration on meeting notes
• API access for custom integrations

Pricing

Fireflies offers a free plan with limited transcription credits. The Pro plan starts at $19 per month with unlimited transcription, while the Business plan at $39 per month adds conversation intelligence and CRM integrations.

Pros and Cons

Pros: Excellent CRM and tool integrations, powerful conversation analytics, affordable pricing, good transcription quality, strong API for customization.

Cons: Free plan is very limited, conversation intelligence only on higher tiers, bot joining meetings can be noticeable, some integrations require Business plan.

6. Krisp

Best for AI Noise Cancellation & Audio Enhancement

Krisp takes a specialized approach to AI-enhanced video conferencing by focusing on what many consider the most frustrating aspect of virtual meetings: audio quality. The platform uses advanced AI algorithms to eliminate background noise, echo, and other audio distractions in real-time, ensuring crystal-clear communication regardless of the participant’s physical environment.

Krisp works as a system-level application that sits between your microphone and speaker and any conferencing application. This means it enhances audio quality on any platform, whether you use Zoom, Teams, Meet, or any other conferencing tool. The AI can filter out over 100 types of background noise including barking dogs, keyboard clicks, construction sounds, and nearby conversations without affecting voice quality.

Beyond noise cancellation, Krisp has expanded its feature set to include AI meeting transcription, note-taking, and summary generation. The platform now provides meeting recordings with automatic transcription, key point extraction, and action item identification, making it a more comprehensive meeting productivity tool while maintaining its core strength in audio enhancement.

Key Features

• AI noise cancellation for microphone and speaker
• Echo removal and voice enhancement
• Works with any conferencing application
• AI meeting transcription and notes
• Meeting summary and action item generation
• Accent localization for improved clarity
• Real-time voice activity detection

Pricing

Krisp offers a free plan with 60 minutes per day of noise cancellation. The Pro plan at $12 per month provides unlimited noise cancellation and AI meeting notes. Team plans start at $15 per user per month with centralized management.

Pros and Cons

Pros: Best-in-class noise cancellation, works with any conferencing app, affordable pricing, added meeting intelligence features, easy to set up and use.

Cons: Free plan limited to 60 minutes daily, some CPU usage during processing, meeting intelligence features less mature than dedicated tools, limited integration options.

7. tl;dv

Best for Meeting Recording & Highlight Sharing

tl;dv (short for “too long; didn’t view”) is an AI meeting recorder and note-taker designed to make meeting content easily accessible and shareable. The platform records and transcribes meetings on Zoom, Google Meet, and Microsoft Teams, then uses AI to generate time-stamped summaries and highlight clips that can be shared with team members who missed the meeting or need to review specific discussion points.

The platform’s highlight and clip creation features are particularly useful for distributed teams. Users can mark key moments during a meeting or let AI identify important points, and tl;dv creates shareable video clips with corresponding transcript segments. These clips can be embedded in Slack messages, Notion pages, project management tools, and other collaboration platforms, making it easy to share specific meeting moments without requiring anyone to watch an entire recording.

tl;dv also offers a multi-meeting intelligence feature that can analyze patterns across multiple meetings, tracking how topics evolve over time and identifying recurring themes or unresolved issues. This capability is valuable for project managers and team leaders who need to maintain visibility across many ongoing discussions and ensure that important topics receive appropriate follow-up.

Key Features

• AI meeting recording across Zoom, Meet, and Teams
• Automatic time-stamped summaries
• Shareable highlight clips with transcripts
• Multi-meeting intelligence and trend analysis
• CRM integration for sales teams
• Custom vocabulary and speaker recognition
• Team workspace for meeting collaboration

Pricing

tl;dv offers a free plan with unlimited recordings and AI summaries. The Pro plan at $25 per user per month adds CRM integrations, multi-meeting insights, and advanced AI features. Enterprise pricing is available for larger organizations.

Pros and Cons

Pros: Generous free tier with unlimited recordings, excellent highlight clip creation, strong multi-meeting intelligence, good CRM integration, easy sharing features.

Cons: Advanced features require paid plans, limited to three major platforms, highlight creation requires some manual curation, newer platform still adding features.

8. Grain

Best for Sales Teams & Customer-Facing Meetings

Grain is a conversation intelligence platform designed specifically for teams that need to capture, share, and learn from customer conversations. The platform records and transcribes meetings, then uses AI to identify key moments, sentiment shifts, and important customer signals that can inform sales strategy, product development, and customer success initiatives.

The platform’s signature feature is its ability to create short video clips from meetings that can be shared across the organization. Sales teams use Grain clips to share customer objections with product teams, highlight successful pitch techniques for training, and document competitive intelligence from prospect conversations. These clips create an organizational memory of customer interactions that goes far beyond traditional CRM notes.

Grain’s AI analytics provide team-level insights into conversation patterns, including talk ratios, question frequency, topic coverage, and sentiment trends across all recorded meetings. Managers can use these analytics to identify coaching opportunities, recognize successful conversation techniques, and ensure consistent messaging across the sales team.

Key Features

• AI-powered video clip creation from meetings
• Conversation intelligence and analytics
• Automated CRM note updates
• Team coaching and performance insights
• Cross-meeting topic and sentiment tracking
• Shareable meeting highlight reels
• Integration with Salesforce, HubSpot, Slack

Pricing

Grain offers a free plan with limited recording and features. The Starter plan begins at $19 per user per month, while the Business plan at $39 per user per month includes full analytics and CRM integration capabilities.

Pros and Cons

Pros: Excellent video clip creation, strong sales-specific analytics, good CRM integration, team coaching features, easy sharing across organizations.

Cons: Free plan very limited, best suited for sales teams rather than general use, pricing can add up for larger teams, limited language support compared to competitors.

9. Fellow

Best for AI-Powered Meeting Management

Fellow takes a holistic approach to meeting productivity, combining AI-powered meeting preparation, facilitation, and follow-up features into a comprehensive meeting management platform. Unlike tools that focus primarily on recording and transcription, Fellow emphasizes the entire meeting lifecycle, from agenda creation through action item completion.

The platform’s AI assistant can generate meeting agendas based on recurring meeting patterns and pending action items, ensuring that meetings stay focused and productive. During meetings, Fellow provides real-time transcription and note-taking, while its AI identifies action items, decisions, and key discussion points. After meetings, the platform tracks action item completion and surfaces unfinished items in subsequent meeting agendas.

Fellow is particularly valuable for managers who run multiple recurring meetings. The platform provides meeting analytics that track metrics like meeting frequency, duration, agenda adherence, and action item completion rates. These insights help organizations identify meeting inefficiencies and optimize their meeting culture, potentially freeing up significant time for deep work and other priorities.

Key Features

• AI-generated meeting agendas and templates
• Real-time transcription and note-taking
• Automated action item tracking and follow-up
• Meeting analytics and productivity metrics
• One-on-one meeting management tools
• Integration with Zoom, Teams, Google Meet
• OKR and goal tracking within meetings

Pricing

Fellow offers a free plan for up to 10 users. The Pro plan starts at $9 per user per month with advanced AI features, and the Business plan at $15 per user per month adds analytics and premium integrations.

Pros and Cons

Pros: Comprehensive meeting lifecycle management, affordable pricing, excellent action item tracking, good meeting analytics, strong free tier for small teams.

Cons: Less focused on recording/transcription than dedicated tools, AI features still evolving, limited conversation intelligence, better for internal meetings than customer-facing calls.

10. Fathom

Best Free AI Meeting Summary Tool

Fathom has gained significant attention as one of the most generous free AI meeting tools available, offering unlimited recording, transcription, and AI summaries at no cost. The platform records Zoom, Google Meet, and Microsoft Teams meetings and provides comprehensive post-meeting summaries with highlighted action items, key decisions, and important discussion topics.

The quality of Fathom’s AI summaries is particularly impressive for a free tool. The platform uses advanced language models to generate summaries that capture the nuance and context of meeting discussions, not just keyword-based extraction. Summaries include clear attribution of statements to specific speakers and organized categorization of topics discussed during the meeting.

Fathom also offers a highlight feature that allows users to mark important moments during meetings with a single click. These highlights are automatically linked to the corresponding transcript and recording timestamp, creating an easily reviewable collection of key moments. The platform’s search functionality allows users to find specific discussions across all recorded meetings by topic, speaker, or keyword.

Key Features

• Unlimited free meeting recording and transcription
• AI-generated meeting summaries with attribution
• One-click meeting highlights
• Cross-meeting search by topic or speaker
• Automatic action item extraction
• Calendar integration for automatic recording
• CRM sync for sales conversations

Pricing

Fathom’s core features are completely free with no usage limits. The Premium plan at $32 per user per month adds team features, CRM integration, and advanced analytics.

Pros and Cons

Pros: Truly free unlimited recording and summaries, high-quality AI outputs, simple and clean interface, good highlight feature, no meeting bot visibility in some cases.

Cons: Team features require paid plan, CRM integration costs extra, fewer analytics than dedicated conversation intelligence tools, limited platform support compared to some competitors.

How to Choose the Right AI Video Conferencing Tool

Selecting the best AI video conferencing tool depends on your specific needs, existing technology stack, and budget. Here are the key factors to consider:

Your Primary Platform

If your organization is standardized on Zoom, Microsoft Teams, or Google Meet, the built-in AI features of those platforms should be your starting point. Zoom AI Companion, Teams Copilot, and Google Meet AI offer the most seamless experience within their respective ecosystems. Third-party tools like Otter.ai and Fireflies.ai are best when you need cross-platform compatibility.

Use Case Focus

Sales teams should prioritize conversation intelligence features found in Fireflies.ai and Grain. For general meeting productivity, Otter.ai and Fellow offer comprehensive solutions. If audio quality is your primary concern, Krisp provides the best noise cancellation technology available. For free unlimited recording, Fathom is hard to beat.

Budget Considerations

Several tools offer generous free tiers, including Otter.ai, Fireflies.ai, tl;dv, Fellow, and Fathom. For organizations already paying for Microsoft 365 or Google Workspace, the built-in AI features may provide the best value. Evaluate the total cost including per-user pricing and whether advanced features justify the premium tier cost for your team size.

Frequently Asked Questions

What is the best free AI tool for meeting transcription?

Fathom offers the most generous free plan for AI meeting transcription, providing unlimited recording, transcription, and AI summaries at no cost. Otter.ai also offers a free tier with 300 minutes of monthly transcription. For basic meeting notes, both are excellent choices, with Fathom being the better option if you need unlimited free usage.

Can AI meeting tools accurately transcribe different accents?

Modern AI transcription tools have significantly improved in handling diverse accents and dialects. Otter.ai and Google Meet AI are particularly strong in accent recognition, though accuracy can still vary with very heavy accents or specialized terminology. Most tools allow custom vocabulary additions to improve accuracy for industry-specific terms.

Are AI meeting recording tools secure for confidential business discussions?

Leading AI meeting tools implement enterprise-grade security measures including end-to-end encryption, SOC 2 compliance, and GDPR adherence. Zoom AI Companion, Microsoft Teams Copilot, and Google Meet AI benefit from their parent companies’ security infrastructure. Always review the data handling and privacy policies of third-party tools before using them for sensitive meetings, and ensure compliance with your organization’s security requirements.

Do AI meeting bots notify participants that they are being recorded?

Most AI meeting tools that join as a bot participant are visible in the participant list and many display a notification that the meeting is being recorded. The specific notification behavior varies by platform and tool. Zoom AI Companion and similar built-in features are generally less intrusive, while third-party bots are typically visible as named participants in the meeting.

Can AI video conferencing tools work with in-person meetings?

Several tools support in-person meeting transcription through mobile apps or desktop microphone input. Otter.ai offers a dedicated mobile app for in-person meeting recording. Krisp and other tools with mobile apps can capture and transcribe face-to-face conversations. However, accuracy is generally highest for virtual meetings where each participant has their own microphone.

Which AI meeting tool has the best CRM integration?

Fireflies.ai and Grain offer the strongest CRM integrations, particularly with Salesforce and HubSpot. These tools can automatically log meeting notes, update deal records, and sync action items to CRM platforms. Microsoft Teams Copilot also offers deep CRM integration through the Microsoft Dynamics ecosystem.

How much storage do AI meeting recordings require?

Storage requirements vary by tool and recording quality. Most cloud-based AI meeting tools store recordings on their own servers, with storage limits varying by plan. Zoom AI Companion uses cloud storage included with paid plans, while Otter.ai and Fathom store recordings in their cloud. Expect approximately 100-200 MB per hour of meeting recording for video, or 10-20 MB per hour for audio-only recordings.

Can AI meeting tools generate minutes in different formats?

Most AI meeting tools can export summaries in various formats including text, markdown, and PDF. Some tools like Fellow and tl;dv offer customizable summary templates. Otter.ai allows export to Google Docs, and Microsoft Teams Copilot can generate meeting minutes directly in Word or Loop documents. Custom formatting options vary by platform and plan level.

Final Verdict

The AI video conferencing landscape in 2026 offers solutions for every need and budget. For organizations already committed to a major platform, Zoom AI Companion, Microsoft Teams Copilot, and Google Meet AI provide the most integrated experiences within their ecosystems. Zoom AI Companion stands out for offering powerful AI features at no additional cost with paid plans.

For cross-platform needs, Otter.ai delivers the best overall transcription experience, while Fireflies.ai excels for sales teams needing CRM integration. Krisp remains the gold standard for noise cancellation. Budget-conscious users should explore Fathom’s generous free tier, and teams focused on meeting management will appreciate Fellow’s holistic approach to meeting productivity.

The most effective strategy for many organizations is combining a primary conferencing platform’s built-in AI with a specialized third-party tool that addresses specific needs. Whatever combination you choose, AI-enhanced video conferencing will meaningfully improve your meeting productivity and ensure that valuable conversation insights are never lost.